Returns/Exchanges

General

  • - Exchanges/Refunds accepted within 14 days of receipt
  • -Store credit will be issued after 14 days.
  • -Items must not be damaged, worn, washed.
  • -Items must be in new/original condition with all tags and packaging intact.
  • -Evaluation process may take up to 14 days from receipt.
  • -Upon dispute, the exchange decisions by Sunset.Vintage.Flex will be final.
  • -Items must be in an unworn, re-sellable condition with all original tags and packaging intact.
  1. -No returns or exchanges due to hygiene reasons.

-Please note items remain the responsibility of the customer until it is received by Sunset.Vintage.Flex. Therefore it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. Once we receive your package, we will evaluate the products before proceeding with exchanging your order. Sunset.Vintage.Flex reserves the right to replace the faulty item with one of the same style, size and color.

-Please note there are no refunds for sale items, promotion items and general items bought with discount and rep codes.